First Financial Northwest Bank

Fraud Protection in Place: Meet Falcon, our new Fraud Alert System

July 28, 2015

On March 17, 2015 First Savings Bank Northwest unleashed Falcon, our new Fraud Alert System. With Falcon, all ATM, Point of Sale, or Signature transactions completed will be scanned to determine if there are any possible cases of fraud happening on an account. If a transaction meets any of the specific risk criteria in Falcon’s network, it can be reviewed more in-depth by a Fraud Analyst. Peace of mind; FSBNW is looking out for you.

In the event that any potential fraud appears, you will receive a call from Falcon verifying if those transactions are yours. If they are, you’re safe. If they aren’t, Falcon has done its job and you can relax knowing that the money in your account is still yours. We need to ensure that we have our customer’s accurate contact information on file, so we will be checking on that when we speak with you.

Also, did you know that if you travel – it’s good to let FSBNW know, so that if you can’t be reached by phone- we have the notation where you are and for how long. You don’t want your vacation purchases to be declined!

Now, don’t you feel glad that Falcon and First Savings Bank Northwest are on your side?!


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