First Financial Northwest Bank

Frequently Asked Questions Details


  1. Site-to-User is a security enhancement designed to confirm that you are logging in to our legitimate Web site. You choose a unique image and phrase known only to you and our Internet banking system. Then, each time you log in, you will see your unique image and phrase. If you do not see your image and phrase, do not log in.

  2. Site-to-User helps you know you are really on our legitimate Web site. Our bank does all it can to confirm that you are who you claim to be. Site-to-User helps you know that we are your bank. If our site knows that you are who you claim to be and you know that our site is legitimate, we can transact business safely and securely. During phishing and pharming attacks, users are often lured to fake Web sites that look genuine. Such fake sites may ask a visitor to enter private information. Site-to-User helps you know the difference between a fake Web site and a real one.

  3. On the first screen you will be asked for your logon name. Then, on the second screen, you will be asked for your password and, once you have chosen an image and phrase, your unique image and phrase will be displayed. The original login process asked for both your logon name and password on the first screen.

  4. Yes. If you have questions about this, please contact the bank at 425-255-4400.

  5. No. The first time you log in after this feature is activated, you will be asked for your user name and password. After the system recognizes you as a legitimate user, you will then be asked to choose a unique image and phrase. Once you have chosen an image and phrase, you should see that image and phrase every time you log in.

  6. Yes. We require all users to choose an image and phrase.

  7. Yes. Simply choose "My Information," from the menu, mouse over "Update Profile", and then select "Change Site Image" or "Change Site Phrase".

  8. No, but there are many images to choose from.

  9. Do not log in. If this happens to you, it could be caused by one of the following things: you may have entered an invalid login name, you are on a fraudulent site, or you (or someone with your credentials) changed your image. If this happens, you should try starting the login process over completely. If the wrong image continues to appear, or if there is not an image, contact the bank at 425-255-4400 for help.